For out client EC we are looking for CRM Specialist
1. DESCRIPTION OF THE TASKS
Following tasks will be performed by external service provider:
• Customer relationship management aiming at the adoption of digital initiatives
• Organisation of meetings with stakeholders, either onsite or via platforms such as Teams or Webex
• Managing stakeholder groups, including shared documents, planning, and agendas
• Creation of reports about stakeholder involvement and their results
• Resolving stakeholder issues quickly and efficiently
• Contributing to the success of digital initiatives by keeping stakeholders updated to ensure their
adoption of these digital initiatives
• Managing communications with stakeholders
• Reporting to relevant structures
2. KNOWLEDGE AND SKILLS
Following skills and knowledge are required for the performance of the above listed tasks:
• Ability to work autonomously, managing his/her own workload independently, providing status
updates, liaising with others and escalating issues as appropriate.
• Strong interpersonal skills and ability to understand what each stakeholder needs and to respond
constructively
• Analysis and problem solving skills and attitude
• Excellent communication skills
• Ability to prepare clear and well-structured documents and presentations
• Teamwork skills, including ability to work in a friendly, organised, and well- structured manner
also under pressure
3. Specific Expertise
The following specific expertise is mandatory for the performance of tasks:
• Knowledge of customer relationship management practices and tools
• Knowledge in using tools to prepare reports
• Experience in the use of collaborative IT tools (e.g. Microsoft Teams) and Microsoft Office Tools (e.g.,
PowerPoint)
• Experience in (or familiarity with) the IT domain, the economic/commercial needs of the digital/data
economy or digital law is a plus.
4. Certification and Standards
No certificates & standards are required for the performance of tasks.
5. Service Delivery
The services shall be performed remotely in Near-site location allowing to reach the Commission
premises in Brussels within 2 hours.
Laptop will be provided by the Commission.
The external service provider may be requested to participate in the meetings with the Commission’s
services in Brussels (and exceptionally in other locations).