19 Nov
For our client EC we are looking for a ServiceNow Architect
1. DESCRIPTION OF THE TASKS
• Lead the architecture design of ServiceNow solutions focused mainly on SPM/APM modules, ensuring alignment with best practices and European Commission objectives.
• Oversee the end-to-end implementation of SPM/APM modules, including Demand Management, Project and Portfolio Management (PPM), Enterprise Agile Planning, Application Portfolio Management, Resource Management, and Financial Planning.
• Work closely with ServiceNow developers and platform administrators to ensure seamless integration and configuration.
• Provide guidance on ServiceNow Common Service Data Model implementation.
• Design and implement integrations with other IT and business systems (e.g., GitLab, Jira…..) to ensure comprehensive data flow and synergy between SPM/APM and other applications.
• Customize and configure ServiceNow to meet unique business requirements, ensuring optimal integration with other platform modules (such as ITSM, ITOM, CMDB, Service Catalog etc).
• Assist during relevant parts of testing, analysis, technical documentation, deployment, evaluation, and reporting.
• Lead and conduct technical workshops, training sessions, and presentations to facilitate knowledge transfer and support organizational change.
• Participate in ServiceNow Architecture board meetings.
• Production of software architecture documents.
• Support on the implementation of Security Plans and Data Protection Records.
2. KNOWLEDGE AND SKILLS
Following skills and knowledge are required for the performance of the above listed tasks:
– Knowledge of ServiceNow platform architecture, particularly within SPM (Strategic Portfolio Management), APM (Application Portfolio Management) and ITSM domains.
– Proficiency in JavaScript, XML, HTML, CSS, and REST/SOAP APIs.
• Expertise in designing and implementing custom applications, data integrations, workflows, and complex reporting in ServiceNow.
– Knowledge of Agile methodology and experience in iterative solution design and delivery (SAFe, Scrum, Kanban etc)
– Good knowledge of business process analysis.
– Knowledge of interoperability technology (web services, message oriented middleware, service oriented bus, event architecture).
– Knowledge of ServiceNow platform architecture, particularly within SPM (Strategic Portfolio Management), APM (Application Portfolio Management) and ITSM domains.
– Proficiency in JavaScript, XML, HTML, CSS, and REST/SOAP APIs.
• Expertise in designing and implementing custom applications, data integrations, workflows, and complex reporting in ServiceNow.
– Knowledge of Agile methodology and experience in iterative solution design and delivery (SAFe, Scrum, Kanban etc)
– Good knowledge of business process analysis.
– Knowledge of interoperability technology (web services, message oriented middleware, service oriented bus, event architecture).
3. Specific Expertise
N/A
4. Certification and Standards
N/A
5. Service Delivery
The services shall be performed remotely in Near-Site location allowing to reach the Commission
premises in Brussels within 2 hours.
Laptop will be provided by the Commission.
The external service provider may be requested to participate in the meetings with the Commission’s
services in Brussels (and exceptionally in other locations).