For out client EC we are looking for IT Business Analyst
1. DESCRIPTION OF THE TASKS
Following tasks will be performed by external service provider:
• Definition of business needs
• Preparation of business requirements and approval of specifications
• Management of changes requests
• Management of NACO (JIRA) tickets (business support)
• Review of acceptance testing and planning of deliverables
• Use of dashboards to extract data and prepare statistical products
• Reporting of status of IT modules to stakeholders
• Preparation of guidelines and training material for stakeholders and general public
• Improving the user-friendliness of IT modules interface and readability of guidance documentation
• Participation in business requirements documents and other relevant documents
• Interaction with the business analysts, users, project leaders and IT developers
• Participation in IT governance meetings at operational level
• Participation in working groups, progress meetings and meetings with the users.
2. KNOWLEDGE AND SKILLS
Following skills and knowledge are required for the performance of the above listed tasks:
• Very good analysis and problem solving skills
• Strong capacity in preparing and writing business analysis.
• Capability to write clear and structured business requirements documents
• Good knowledge of analysis/modelling tools and techniques (e.g. use case diagram, state diagram, BPMN etc.).
• Knowledge of following tools: Atlassian Jira, Atlassian Confluence, MS Teams
• Good knowledge of Wiki and collaborative sites.
• Knowledge of software development methodologies (e.g. Agile).
• Ability to test for acceptance the IT deliverables
• Ability to provide second or third level support to users’ enquiries
• Very good communication skills with technical and non-technical audiences
• Ability to work with extensive datasets and good knowledge of Excel to produce statistical products and assist evidence-based policy making
• Ability to manage (or participate in) consultation meetings with client users and stakeholders
• Good knowledge of large organisation administrative business processes.
• Ability to give business and technical presentations
• Very good team player skills
3. Specific Expertise
Following specific expertise is mandatory for the performance of tasks:
• at least 6 years of specific expertise in business analysis.
4. Certification and Standards
N/A
5. Service Delivery
The services shall be performed remotely in Near-site location allowing to reach the Commission premises in Brussels within 2 hours.
Laptop will be provided by the Commission.
The external service provider may be requested to participate in the meetings with the Commission’s services in Brussels (and exceptionally in other locations).