13 Dec
For our client a Financial Institution we are looking for a Ivanti ITSM Solution Developer
1. DESCRIPTION OF THE TASKS
We are seeking a skilled and motivated Ivanti Neurons ITSM Developer to design, develop, and customize solutions within the Ivanti Neurons for ITSM platform. The ideal candidate will work closely with crossfunctional teams to implement ITSM solutions, streamline processes, and enhance the platform to meet evolving business needs. This role requires strong technical expertise, problem-solving skills, and a deep understanding of IT Service Management (ITSM) principles.
2. KNOWLEDGE AND SKILLS
Language requirements
Mandatory
• Ability to analyze business needs and design innovative technical solutions.
• Skilled in troubleshooting and resolving complex platform-related issues.
• Strong interpersonal skills with the ability to communicate technical concepts to non-technical stakeholders.
Business experience required (work experience)
Mandatory
• Experience working in cross-functional teams and managing multiple projects simultaneously.
Technical experience required (hard skills related to physical or digital tools)
Mandatory
• Proven experience configuring and customizing Ivanti Neurons for ITSM or similar platforms.
• Strong understanding of ITSM/ITIL principles and workflows.
• Experience with APIs, web services, and integration frameworks.
• Proficiency in scripting languages (e.g., JavaScript, PowerShell) and SQL. Preferred Qualifications
• Ivanti Neurons ITSM certification or relevant technical certifications.
• Experience with ITIL frameworks and ITSM process implementation.
• Familiarity with enterprise service management, and workflow automation
Objective of the job
• Solution Design and Development:
o Configure and customize Ivanti Neurons for ITSM modules (e.g., Incident, Problem, Change,..).
o Develop and enhance workflows, business rules, forms, and dashboards to align with business requirements.
o Design and implement automations using Ivanti Neurons automation capabilities.
• Integrations:
o Build and maintain integrations with third-party tools and systems using APIs or Ivanti connectors.
o Ensure seamless data exchange between Ivanti Neurons and other enterprise systems.
• Platform Maintenance and Optimization:
o Monitor platform performance and troubleshoot issues.
o Perform system upgrades, patches, and maintenance tasks to ensure optimal functionality.
o Optimize platform configurations for stability and efficiency.
• Stakeholder Collaboration:
o Work closely with ITSM process owners and stakeholders to gather requirements and translate them into technical solutions.
o Provide guidance on best practices and recommend enhancements to improve workflows for a great user experience.
• Documentation:
o Create technical documentation, including configuration guides, workflow diagrams, and release notes.
• Compliance and Governance:
o Ensure adherence to ITIL standards, organizational policies, and compliance requirements
3. Specific Expertise
N/A
4. Certification and Standards
N/A
5. Service Delivery
Hybrid Brussels