Senior Application Engineer/Administrator Consultant – REMOTE

The consultant will perform core activities mainly for application engineering/administration:

• Application Management: Installation, configuration, and administration in production and non-production environments.
• Support & Maintenance: Incident, change, release, and problem resolution (applications support and maintenance).
• Monitoring & Improvement: Application monitoring, performance tuning, and continuous improvement of efficiency and quality of service.
• Documentation: Writing and validating application procedures manuals, including troubleshooting guides, backup, and restore plans.
• Automation: Automating administrative procedures for recurring system administration activities and providing necessary technical support documentation.
• Knowledge Management: Contributing to the structuring, maintenance, and development of the technical knowledgebase for ICT Operations.

• Reporting: Reporting on application availability, performance, capacity, and overall usage where required.

On-Call Services

The assignment includes additional, compensated on-call services:

• Frequency: Needed every six weeks of service provision, each time for full calendar weeks (7 consecutive days).
• Estimated Need: Initially estimated for a maximum of 42 days.
• Interventions: Estimated to occur 0 to 4 times during each on-call week, with an average duration of 2 hours.
• Requirement: Consultant must be reachable by phone outside normal working hours/days and must be able to start a remote intervention within 1 hour of notification.

Required Profile and Experience

Mandatory Education and Experience

• Education: A level of education corresponding to completed university studies of at least 4 years attested by a diploma, plus at least 9 years of relevant professional experience after the diploma OR completed university studies of at least 3 years attested by a diploma, plus at least 10 years of relevant professional experience after the diploma.
• Language: Working knowledge of English: B2 or higher.
• IT Infrastructure: Minimum of 6 years of experience working as an IT professional in mid/large IT infrastructure environments, including deployment, support, and maintenance of applications.
• Application Administration: Minimum of 5 years of experience working as an IT professional in the area of application administration.
• Container Technology: Minimum of 2 years of experience with micro-services, container orchestration, and container-based stacks such as Docker or Kubernetes.
• Elasticsearch: Minimum of 2 years of experience administering and supporting Elasticsearch.
• Server Solutions: Minimum of 5 years of experience working with enterprise Microsoft or Linux server solutions.

Mandatory Knowledge

• Elasticsearch: Good knowledge of the deployment and administration of Elasticsearch clusters.
• Container Orchestration: Good knowledge of micro-services, container orchestration and container-based stacks using Kubernetes, Helm charts, Docker, and Rancher.
• Configuration Management: Good knowledge of configuration management concepts and technologies (e.g., Puppet, Ansible, Chocolatey).
• Scripting: Good knowledge of shell and/or PowerShell scripting.
• ITIL: Good knowledge of ITIL, including the incident, change, and release management processes.

Desirable Experience and Knowledge

• A minimum of 2 years of experience working with Public or Hybrid Cloud services and solutions (AZURE or AWS).
• Good knowledge of DEVOPS.
• Good knowledge of relational databases (e.g., MS SQL, PostgreSQL) and how they interact with applications.
• Good knowledge of Kong API Gateway.
• Good knowledge of Public or Hybrid Cloud services and solutions (Azure or AWS).
• Relevant Certifications in the mentioned technologies