01 Jul
1. Job requirements
The Service Manager is a pivotal role focused on the efficient delivery and continuous improvement of IT services within digital tax or Customs IT solutions. This position involves managing the entire project lifecycle, from initial concept to ongoing maintenance, with a strong emphasis on ensuring high-quality, timely service. The Service Manager acts as a key liaison between internal and external stakeholders, driving operational excellence and strategic IT advancements.
2. Key responsibilities
- Manage the implementation and coordination of IT services for digital tax projects or Customs IT solutions.
- Monitor service operations and report on performance, maintaining effective communication with all stakeholders.
- Oversee service desk activities, ensuring robust incident, problem, change, configuration, and release management processes.
- Ensure quality service delivery, adherence to schedules, and proactive identification of areas for improvement.
- Manage projects across all lifecycle phases: inception, elaboration, construction, transition, and maintenance.
- Provide expert advice, guidance, consultancy, and assistance on IT service-related matters.
- Ensure maximum system uptime, prompt incident response, and proactive maintenance measures.
- Manage the design and development of IT solutions and their technical specifications.
- Contribute to corrective and evolutive maintenance of existing systems and facilitate the rollout of new IT solutions.
- Specialized involvement in Trans-European Systems (TES) related to Direct Taxation, Union Customs Code systems (UCC NCTS, UCC CCI), COPIS, EUCTP, CRMS2, and ICS2 systems may be required.