For out client EC we are looking for System Administrator
1. DESCRIPTION OF THE TASKS
Following tasks will be performed by external service provider:
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• Administration of DG-specific infrastructures, systems and services, such as file and print-services, RDS service, DG-specific systems and software and hosted applications.
• 2nd level support.
• Installation and configuration of system components and server software, including patch management.
• Operating and monitoring of infrastructure, systems, servers.
• Configuration management tasks & procedures.
• Incident management, Change enablement, Request fulfilment, Problem management: definition, analysis and resolution.
• Preliminary diagnosis of software and hardware problems, also in co-ordination with the central IT departments.
• Advise in areas such as capacity management, contingency planning, IT service continuity management, automation of repetitive tasks, security.
• Coordinate with hosting services.
• Coordinate with database management teams.
• Scripting & configurations in context of systems & infrastructure.
• Handling of backups and restore operations of systems & infrastructure.
• Participate in defining and documenting configuration of systems & infrastructure.
• Participate in defining and documenting operational procedures.
• Participate in architectural design/reviews.
• Draft technical content for knowledge base for use of upstream support teams.
• Evaluation and implementation of security standards.Specific Tasks
• Administration of DG-specific infrastructures, systems and services
• Installation and configuration of system components and server softwares
• Operating and monitoring of systems, servers and DBs
• Incident handling and problem handling: preliminary diagnosis of software problems, coordination with the central IT departments (for hosting, DB management, etc.) and with the external IT system provider
• Scripting and configurations of systems, servers and DBs
• Handling of backups and restore operations of systems and DBs
• Defining and documenting configuration, operations and technical procedures of systems, servers and DBs
• Participate in architectural design/reviews with the external IT system provider
• Security administration and monitoring, applying the security rules of the Commission central security service, complemented by DG local rules.
• Advise in areas such as capacity management, contingency planning, IT service continuity management, automation of repetitive tasks, security
• Participation in coordination and project meetings
• Second level support (user support and technical support for technical issues)
2. KNOWLEDGE AND SKILLS
Following specific expertise is mandatory for the performance of tasks:
• Expert knowledge and extensive experience of the Windows and Linux (or Unix) operating system in the versions used in the Commission (Windows server 2019, Red Hat Enterprise Linux Server 7.9 Maipo – note that these versions may change)
• Extensive experience with Linux Shell Script and Python
• Experience with Windows Power Shell
• Experience with task scheduling under Windows, Windows event debugging, IIS installation and management
• Extensive experience with complex XML and XSD
• Expert knowledge and extensive experience of Microsoft SQL Server (SQL server 15.0 – note that this version may change)
• Expert knowledge and extensive experience of database and software development technologies like backup/restore, tuning the DB (analysing execution plans and propose optimisation changes) and complex SQL queries
• Nice to have : experience with DynaTrace, Splunk, Talend (ETL), Jira, BitBucket (Git)
• Capability of integration in an international/multi-cultural environment, rapid self-starting capability and experience in working in agile team
• Ability to participate in multi-lingual meetings, ease of communication
• Experience with the EC funds management would be an asset
3. Specific Expertise
N/A
4. Certification and Standards
N/A
5. Service Delivery
The services shall be performed remotely in Near-site location allowing to reach the Commission premises in Brussels within 2 hours.
Laptop will be provided by the Commission.
The external service provider may be requested to participate in the meetings with the Commission’s services in Brussels (and exceptionally in other locations).