03 Jan
For our client EC we are looking for a User Documentation and Training Person
1. DESCRIPTION OF THE TASKS
Following tasks will be performed by external service provider:
• Discuss with stakeholders what they want to do and what can be achieved
• Producing/maintaining training material (wiki pages, collaborative site pages, etc.)
• Writing IS on-line help
• Configuring and testing the system for the training scenarios to be used
• Clarify user expectations of course content and system behaviour
• Organising training/coaching sessions
• Give training / coaching (users and support services)
• Provide guidance using social networks
• Support users in the review process of the documentation
• Ensure proper follow-up via IMT
• QA review of training material to ensure the defined standards and procedures are been followed.
• Ensure that the material produced meets the training scope defined and reflects the agreed release of
the tool
• Prepare Storyboards
• Creation of videos in order to explain the use of software to users
• Review of training material specifically videos with audio recordings
• Design graphics that can be updated and reused when needed
• Production of audio scripts
• Should be prepared to record own voice for video and/or appear in videos
• Create and maintain templates and standards and processes
• Publish material, while adhering to the publication standards and privacy standards
• Producing/maintaining training material (wiki pages, collaborative site pages, etc.)
• Writing IS on-line help
• Configuring and testing the system for the training scenarios to be used
• Clarify user expectations of course content and system behaviour
• Organising training/coaching sessions
• Give training / coaching (users and support services)
• Provide guidance using social networks
• Support users in the review process of the documentation
• Ensure proper follow-up via IMT
• QA review of training material to ensure the defined standards and procedures are been followed.
• Ensure that the material produced meets the training scope defined and reflects the agreed release of
the tool
• Prepare Storyboards
• Creation of videos in order to explain the use of software to users
• Review of training material specifically videos with audio recordings
• Design graphics that can be updated and reused when needed
• Production of audio scripts
• Should be prepared to record own voice for video and/or appear in videos
• Create and maintain templates and standards and processes
• Publish material, while adhering to the publication standards and privacy standards
2. KNOWLEDGE AND SKILLS
Following skills and knowledge are required for the performance of the above listed tasks:
• Very good knowledge of building training material
• Coaching experience
• Proficient understanding of instructional design theories methodologies and best practices, including
interactive online teaching methods
• Proven ability to collaborate with team members to execute a shared project plan and meet
deadlines
• Ability to apply high quality standards
• Very good communication skills with technical and non-technical audiences
• Analysis and problem solving skills
• Capability to write clear and structured documents
• Ability to participate in technical meetings
• Knowledge of ICT infrastructure technologies used in the Commission especially MS Outlook, MS
Teams, MS Word, Firefox or Chrome or Edge, Windows 10.
• Knowledge of Atlassian Confluence and Jira would be an asset.
• Knowledge of Javascript, HTML, CSS, Ajax and SQL is considered an asset.
• Coaching experience
• Proficient understanding of instructional design theories methodologies and best practices, including
interactive online teaching methods
• Proven ability to collaborate with team members to execute a shared project plan and meet
deadlines
• Ability to apply high quality standards
• Very good communication skills with technical and non-technical audiences
• Analysis and problem solving skills
• Capability to write clear and structured documents
• Ability to participate in technical meetings
• Knowledge of ICT infrastructure technologies used in the Commission especially MS Outlook, MS
Teams, MS Word, Firefox or Chrome or Edge, Windows 10.
• Knowledge of Atlassian Confluence and Jira would be an asset.
• Knowledge of Javascript, HTML, CSS, Ajax and SQL is considered an asset.
3. Specific Expertise
Following specific expertise is mandatory for the performance of tasks
• Work experience in online education or training, preferably designing and implementing
professional education products (minimum 3 years)
• Instructional design theories methodologies and best practices, including interactive online teaching
methods content (min. competence level 3)
Definition of competence levels for this technical annex:
• 1 – I can do this task when there is somebody to help / guide / lead me
• 2 – I can do this task on my own
• 3 – I can help / guide / lead other people in this task
• 4 – I am an expert in this task
• 5 – I am a world-leading expert in this task
4. Certification and Standards
N/A
5. Service Delivery
The services shall be performed remotely in Near-Site location allowing to reach the Commission
premises in Brussels within 2 hours.
Laptop will be provided by the Commission.
The external service provider may be requested to participate in the meetings with the Commission’s
services in Brussels (and exceptionally in other locations).